1.1 GENERAL CONDITIONS
Vectorealism is a rapid prototyping service operated by “Digital Fabbrichetta srl” (VAT number 08182400963), with registered office at Via Melchiorre Gioia 41. Our mission is to offer a fast, accessible, and simple manufacturing service for anyone who wants to produce something.
On this page we will refer to:
- who designs the products: we will call him “customer”, “consumer” or “user” or more simply “you”
- “Vectorealism”, the web service of Digital Fabbrichetta srl, which we will simply call “Vectorealism” or “we”.
These terms of use apply to all Vectorealism services provided through the "vectorealism.com" website and at our business premises. Before using our services, you must have fully read, understood, and accepted these terms. Use of our services constitutes full acceptance of these terms.
1.2 REGISTRATION AND USE OF THE SITE
To use Vectorealism's online services, you must register for free by providing truthful and complete information. Access to the site is via a username and password, which you must keep secure.
You are responsible for all use of the site made under your account. If you have reason to believe that your account has been compromised, you must immediately report it to [insert contact email].
By registering, you declare under your responsibility:
- that all information provided is correct and complete
- that the use of the site and our services complies with the law
- to fully accept these conditions
- to inform us promptly of any changes to your personal data
You also agree to:
- Do not give your account to anyone without our written permission.
- do not make improper use of the site contrary to the declared purposes
- do not register or use the site in the name and on behalf of other individuals
1.3 OUR SERVICES
1.3.1 Description of the service
Each user can request a quote or place an order for the production of their own designs, models, or components, in the desired quantity, either through the website or at our sales offices.
Our services are provided based on received orders and in compliance with the specifications contained in the projects and collected in the online wizard or agreed upon at our premises.
1.3.2 Product information and ordering procedure
On our website, you'll find detailed information about the ordering process, options available, and available materials. We've published templates and guidelines to help you produce a drawing that meets our technical specifications.
During the ordering process, you can choose the material for your project. Each material has a technical data sheet and representative photographs. The images are purely indicative of the colors and cutting performance. Variations in color rendering on different monitors do not allow for a true representation of the actual color of the material.
The material thicknesses indicated are nominal and may vary by 10% more or less than indicated.
The information provided is carefully compiled and periodically checked. However, we cannot guarantee the absolute completeness and constant updating of all information, including the characteristics of the materials.
At the end of the order process, you will be given the opportunity to place a binding order. If you accept, you will enter into a purchase agreement with us, confirmed by the order confirmation we will send to the email address you provided during registration.
1.3.3 Prices and payment
Prices are in euros and include VAT. Payment can be made by credit card, bank transfer, or other methods indicated on the website.
1.3.4 Right of withdrawal – Information for consumers
IMPORTANT: Our services exclusively produce goods that are made to measure or clearly personalized according to the specifications provided by the customer.
For consumers (natural persons acting for purposes other than their professional activity):
In accordance with the’art. 59, paragraph 1, letter c) of the Consumer Code, the right of withdrawal is excluded for the supply of goods made to measure or clearly personalized.
All products manufactured by Vectorealism are manufactured according to the technical specifications, dimensions, and characteristics provided by the customer through the uploaded design files. As evidenced by case law, The exclusion of the right of withdrawal for customized goods refers to products subject to particular processing requested by the consumer according to instructions not included in the catalogue and therefore not standardized..
The rationale for this exclusion lies in the objective difficulty for the professional to resell the product to third parties, to regenerate it or to find a new market on which to place it, a circumstance which systematically occurs for all our products made to the specific design of the client.
For professionals and businesses:
Relationships with parties acting in the exercise of commercial, industrial, artisanal, or professional activities are governed by these general conditions and by the legislation applicable to contracts between companies.
1.3.5 Guarantee of conformity
We guarantee that our products conform to the agreed technical specifications. In the event of a defect, you are entitled to the remedies provided by applicable law (repair, replacement, price reduction, or termination of the contract).
Complaints for lack of conformity must be communicated within 8 days of discovering the defect and in any case within 2 years of delivery for consumers, within 1 year for professionals.
1.3.6 Delivery
Once production is complete, your order will be delivered to the address you provided or made available for pickup at our facility. From the time of notification, you will have 60 calendar days to collect the material, after which it will be destroyed.
If you choose shipping, please ensure the address is correct. Shipping is a flat rate, but we may charge an additional fee for orders over 20kg. Any customs duties for shipments outside the EU are your responsibility.
Orders will be shipped within 31 days of order confirmation. Delivery dates are indicative only.
If you don't receive your order or it arrives damaged, please contact us immediately at [insert email]. For damaged products, please keep the original packaging and contact us within 10 days of receipt.
1.4 RESPONSIBILITY AND LIMITATIONS
Customer Responsibilities:
- quality and originality of the drawings provided
- correctness of uploaded files
- appropriateness of the chosen material
- payment of the fee
Vectorealism Responsibilities:
We are responsible for product defects in accordance with applicable law. Our liability is limited to the value of the order, except in cases of willful misconduct or gross negligence.
Limitations:
We are not responsible for:
- defects resulting from customer design errors
- damage resulting from improper use of the products
- delays or damages during transport (except in the case of our wilful misconduct or gross negligence)
Intellectual property:
The customer guarantees that they own the rights to the designs provided and releases us from any liability for infringement of third-party rights. We do not produce items that violate intellectual property rights or are offensive.
1.5 PERSONAL DATA PROCESSING
Your personal data will be processed as set out in our Privacy Policy, available on the website, in compliance with EU Regulation 2016/679 (GDPR).
1.6 JURISDICTION AND APPLICABLE LAW
For consumer relations: the court of the place of residence or domicile of the consumer is competent, in accordance with the provisions of the Consumer Code.
For relationships with professionals and businesses: the court of [insert registered office] has jurisdiction.
Italian law applies.
1.7 CHANGES TO THE CONDITIONS
We reserve the right to modify these Terms of Service. Changes will be communicated via posting on the website and, for consumers, via email at least 30 days before they take effect. Consumers may terminate existing contracts if they do not accept the changes.
1.8 DISPUTE RESOLUTION
For consumers: To resolve any disputes, you can contact the competent alternative dispute resolution (ADR) bodies or use the European ODR platform available at https://ec.europa.eu/consumers/odr/.